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Cancellation & Refund Policy
When you can cancel, what we refund, and how long it takes.
POLICIES
Terms & ConditionsPrivacy PolicyCancellation & RefundShipping & DeliveryQuestions?
Write to [email protected]. We reply within 2 working days.
Write to [email protected]. We reply within 2 working days.
Last updated: 8 November 2026
7 daysto ask for a refund of an unused pack
5–7 daysfor the money to reach you
No auto-renewalnothing to cancel later
1. No subscriptions
studylab4u sells one-time coin packs. Nothing renews automatically, so there is nothing to cancel.
2. Refund of an unused pack
If you have not used any coins from a pack, you can ask for a full refund within 7 days of buying it. Write to [email protected] with your payment ID.
3. Used coins
Coins already spent on a doubt, review, test or interview cannot be refunded, because the service was delivered. Free coins are never refunded.
4. Something went wrong
- Paid, but no coins? Write to us with your payment ID. We add the coins or refund the full amount.
- Money cut twice? The extra payment is refunded in full.
- A coin was taken but the module failed? The coin is returned to your balance.
5. How refunds are paid
Refunds go back to the same UPI, card or bank account through Razorpay. After we approve a refund, banks usually take 5–7 working days.